John Faig360 Degree RevOpsRevOps will be a competitive advantage for SaaS companies if they combine all elements into a 360-degree of customers. Early-stage…Oct 15Oct 15
John FaigWhen can we start learning on our own?I read an excellent post from France Q. Hoang about his use of a bot in a higher education class. He provided lots of details about how he…Oct 11Oct 11
John FaigChanging BehaviorI enjoy sitting at the intersection of learning and EdTech products. Daily, I learn something incremental about each. I am optimistic about…Sep 29Sep 29
John FaigNext-Gen Customer SupportCustomer Support is often seen as a post-sales cost center, but it can be more strategic if integrated with other aspects of a #SaaS…Sep 4Sep 4
John FaigCustomer (un)SuccessEdTech is a vertical market where the #SaaS vendors should know their prospects and customers extremely well. Unfortunately, in practice…Aug 30Aug 30
John FaigDigitizing the Learning ProcessIn an earlier blog post, I thought about how learning will change with AI tutors. Recently, I’ve been thinking about what a school will…Jun 23Jun 23
John FaigYou are Successful, Now What?Being a successful EdTech companies take a combination of capabilities and luck because GTM strategies rarely work for more than one…Jun 8Jun 8
John FaigPower of SlogansThis article from Ryan Kane underscores the power of creating a slogan. I like it because it serves as a focal point for positioning and…Jun 1Jun 1
John FaigBiggest EdTech Business MistakesReflecting on recent mentoring and RevOps consulting, I’ve assembled the mistakes most often made by Edtech startups (in no particular…May 29May 29
John FaigA Student-view of AIHow will students learn in the future with the rapid evolution of #AI? Last year, I mused about how AI Assistants will provide a platform…May 10May 10