360 Degree RevOpsRevOps will be a competitive advantage for SaaS companies if they combine all elements into a 360-degree of customers. Early-stage…Oct 15Oct 15
When can we start learning on our own?I read an excellent post from France Q. Hoang about his use of a bot in a higher education class. He provided lots of details about how he…Oct 11Oct 11
Changing BehaviorI enjoy sitting at the intersection of learning and EdTech products. Daily, I learn something incremental about each. I am optimistic about…Sep 29Sep 29
Next-Gen Customer SupportCustomer Support is often seen as a post-sales cost center, but it can be more strategic if integrated with other aspects of a #SaaS…Sep 4Sep 4
Customer (un)SuccessEdTech is a vertical market where the #SaaS vendors should know their prospects and customers extremely well. Unfortunately, in practice…Aug 30Aug 30
Digitizing the Learning ProcessIn an earlier blog post, I thought about how learning will change with AI tutors. Recently, I’ve been thinking about what a school will…Jun 23Jun 23
You are Successful, Now What?Being a successful EdTech companies take a combination of capabilities and luck because GTM strategies rarely work for more than one…Jun 8Jun 8
Power of SlogansThis article from Ryan Kane underscores the power of creating a slogan. I like it because it serves as a focal point for positioning and…Jun 11Jun 11
Biggest EdTech Business MistakesReflecting on recent mentoring and RevOps consulting, I’ve assembled the mistakes most often made by Edtech startups (in no particular…May 29May 29
A Student-view of AIHow will students learn in the future with the rapid evolution of #AI? Last year, I mused about how AI Assistants will provide a platform…May 10May 10