John Faig – Medium

John Faig

Customer Support Best Practices

I manage about 50 information systems and have some recommendations for EdTech companies and their customer support systems.

12h ago

12h ago

Offboarding

Offboarding is important so don’t just turn your back on former customers. I’ve replaced many school systems and the vendors take it…

1d ago

1d ago

Follow the Data

EdTech companies are like schools in that they are highly idiosyncratic. What works in one school is not easily transplanted to another…

Nov 23

Follow the Data

Nov 23

360 Degree RevOps

RevOps will be a competitive advantage for SaaS companies if they combine all elements into a 360-degree of customers. Early-stage…

Oct 15

360 Degree RevOps

Oct 15

When can we start learning on our own?

I read an excellent post from France Q. Hoang about his use of a bot in a higher education class. He provided lots of details about how he…

Oct 11

When can we start learning on our own?

Oct 11

Changing Behavior

I enjoy sitting at the intersection of learning and EdTech products. Daily, I learn something incremental about each. I am optimistic about…

Sep 29

Changing Behavior

Sep 29

Next-Gen Customer Support

Customer Support is often seen as a post-sales cost center, but it can be more strategic if integrated with other aspects of a #SaaS…

Sep 4

Sep 4

Customer (un)Success

EdTech is a vertical market where the #SaaS vendors should know their prospects and customers extremely well. Unfortunately, in practice…

Aug 30

Aug 30

Digitizing the Learning Process

In an earlier blog post, I thought about how learning will change with AI tutors. Recently, I’ve been thinking about what a school will…

Jun 23

Digitizing the Learning Process

Jun 23

You are Successful, Now What?

Being a successful EdTech companies take a combination of capabilities and luck because GTM strategies rarely work for more than one…

Jun 8

You are Successful, Now What?

Jun 8

John Faig

John Faig

Learnaholic. EdTech expert and startup mentor. Enthusiastic about AI and Learning Engineering. Ask about RevOps consulting.

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