John Faig – Medium

John Faig

It’s All About the Relationships

I read a great marketing book called Converted by Neil Hoyne, who is the Chief Strategist at Google. There are excellent recommendations on…

2d ago

2d ago

EdTech Saas Do’ and Don’t

I’ve worked with several EdTech companies to improve their operations. Some lessons were learned (and some were not). These observations…

Dec 20, 2024

EdTech Saas Do’ and Don’t

Dec 20, 2024

Customer Support Best Practices

I manage about 50 information systems and have some recommendations for EdTech companies and their customer support systems.

Dec 13, 2024

Dec 13, 2024

Offboarding

Offboarding is important so don’t just turn your back on former customers. I’ve replaced many school systems and the vendors take it…

Dec 12, 2024

Dec 12, 2024

Follow the Data

EdTech companies are like schools in that they are highly idiosyncratic. What works in one school is not easily transplanted to another…

Nov 23, 2024

Follow the Data

Nov 23, 2024

360 Degree RevOps

RevOps will be a competitive advantage for SaaS companies if they combine all elements into a 360-degree of customers. Early-stage…

Oct 15, 2024

360 Degree RevOps

Oct 15, 2024

When can we start learning on our own?

I read an excellent post from France Q. Hoang about his use of a bot in a higher education class. He provided lots of details about how he…

Oct 11, 2024

When can we start learning on our own?

Oct 11, 2024

Changing Behavior

I enjoy sitting at the intersection of learning and EdTech products. Daily, I learn something incremental about each. I am optimistic about…

Sep 29, 2024

Changing Behavior

Sep 29, 2024

Next-Gen Customer Support

Customer Support is often seen as a post-sales cost center, but it can be more strategic if integrated with other aspects of a #SaaS…

Sep 4, 2024

Sep 4, 2024

Customer (un)Success

EdTech is a vertical market where the #SaaS vendors should know their prospects and customers extremely well. Unfortunately, in practice…

Aug 30, 2024

Aug 30, 2024

John Faig

John Faig

Learnaholic. EdTech expert and startup mentor. Enthusiastic about AI and Learning Engineering. Ask about RevOps consulting.

Following

Help
Status
About
Careers
Press
Blog
Privacy
Terms
Text to speech
Teams