You are Successful, Now What?

John Faig
Jun 8, 2024

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Being a successful EdTech companies take a combination of capabilities and luck because GTM strategies rarely work for more than one company. Said differently, companies need to discover their own GTM strategy through means experimenting with a few. I recommend several steps ahead of major renewals. Your level of investment will be commensurate with your business model (see below). Remember that pricing is about creating value for a customer based on solving a problem or assisting with a “job to be done”. If you sell a knife, you will be able to charge a chef more than a consumer.

Action items to bolster retention
How much can you invest in Customer Success?

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John Faig
John Faig

Written by John Faig

Learnaholic. EdTech expert and startup mentor. Enthusiastic about AI and Learning Engineering. Ask about RevOps consulting.

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